If you do not have an existing case, send the.ZIP file together with the temporary ID number to the Support Representative who is handling your case. If you have an existing case, send the.If you still need help after you cleaned your computer:.ZIP file with the filename containing the timestamp and GUID. Go to Trend Micro Anti-Threat Toolkit folder > Output.The Trend Micro Anti-Threat Toolkit folder will appear on the same folder where you ran the tool. You will receive a temporary ID number that you can use when you contact Trend Micro Technical Support. Click Proceed to send the information the tool collected to Trend Micro Technical Support.Click Yes when the User Account Control window appears.Ī Command Prompt window will appear to show the system forensic analysis progress.Ī browser window will appear after the analysis finishes.Right-click on the tool, then click Run as administrator.Copy the downloaded file to the infected computer. Log on to the computer with malware infection.Once you click I Accept, the download will start. Read the Trend Micro License Agreement.For 64-bit computers, download Anti-Threat Toolkit for 64-bit systems.For 32-bit computers, download Anti-Threat Toolkit for 32-bit systems. Download Anti-Threat Toolkit depending on your Windows version type:.Check if your computer is running a 32-bit or 64-bit version of Windows.Trend Micro Anti-Threat Toolkit or ATTK, performs system forensic scans to collect suspicious files, Ransomware samples and System Information:
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